Delete your account and data
You can delete your All the Presents! account and the data linked to it at any time, from inside the game or by email. You do not need to reinstall the game to ask by email.
Option 1: in the game
- Open All the Presents! and tap the ⚙ Settings button at the top right of the village street.
- Tap Delete account at the bottom of Settings, under Restore purchases.
- Read what will be deleted, tap Continue, then Delete account.
Stay connected to the internet until the game says Account deleted. Your account, your online progress and the progress on that device are deleted, and the game starts fresh. The same screen shows your Player ID, which you can include if you ever write to us.
Option 2: by email
If you no longer have the game installed, or the in-game option does not work for you, email enigmasoftworks@gmail.com with the subject "Delete my account". You play without giving us your name, so please include whatever helps us find your account:
- your player ID, if your version of the game shows one;
- how you saved your progress: Game Center (iPhone or iPad), Google Play Games (Android), or Save my progress with Apple, Google or email (if you used email, the email address);
- your Game Center or Google Play Games nickname, if you use one;
- your device model, and roughly when you last played.
We may ask for more information to make sure the request comes from you. We delete the account within 30 days and reply to confirm. If we cannot find an account from the details you gave, we will tell you.
What is deleted
- Your player account for this game (your player ID) and its links to Game Center, Google Play Games and your Save my progress sign-in.
- Your online progress: Stages and stars, Presents and items, suits, records, missions, and the record of which products you own.
- Gameplay statistics linked to your player ID (we ask Unity Analytics to delete them).
- Your emails to us about the account, if you ask.
To also remove what is stored on your phone or tablet (settings, local progress, your year of birth and privacy answers), delete the game from the device.
What is kept, and why
- Purchase records stay with Apple or Google, who sell the items and must keep them by law. Purchases that last (such as No Ads or a bundle) can be restored on a new player with Restore purchases, using the same Apple ID or Google account. Presents and progress cannot be brought back.
- Your Game Center or Google Play Games profile, with its scores and achievements, belongs to Apple or Google. Manage or delete it in your phone's Game Center settings or the Google Play Games app.
- Your Save my progress login is a Unity Player Accounts login run by Unity and may be used by other games. Deleting your account here unlinks it from this game; to delete the login itself, ask Unity (see the Unity Game Player and App User Privacy Policy).
- Ad data collected by ad partners is kept under their own policies. You can reset or delete your device's advertising ID in your phone's settings.
- Totals in reports (for example, "how many players finished Chapter 1") that no longer identify anyone.
- A short record of your deletion request (date and what was deleted), kept up to 2 years to show we handled it.
How long it takes
A request made in the game takes effect as soon as the game can reach our servers. Email requests are handled within 30 days. Unity Analytics deletes its copy after the game asks it to (Unity states within 7 days). Copies kept in our providers' own backups are removed on their own retention schedules.
Questions
Write to enigmasoftworks@gmail.com. More about your data: Privacy policy.