Support
Something not working, or a question about the game? Write to us. All the Presents! is made by one developer, who reads every message.
Email: enigmasoftworks@gmail.com
To help us help you quickly, please include:
- your device model and its iOS or Android version;
- the game's version (in the game: Settings → More → About);
- what happened, and where in the game (a screenshot helps);
- for a purchase problem: what you bought and when (please never send card details or passwords).
We usually answer within a few days.
Frequently asked questions
How do I restore my purchases?
Open Settings and tap Restore purchases, or scroll to the bottom of the Store and tap Restore purchases there. Use the same Apple ID or Google account you bought with.
Restoring brings back purchases that last, such as No Ads and the bundles. Presents (from a pack or a bundle) are spent like coins, so the store does not give them again; your Presents balance comes back with your saved progress (see the next question).
I got a new phone or reinstalled the game. How do I keep my progress?
The game saves your progress online on its own. To find it again on another device:
- iPhone and iPad: be signed in to the same Game Center account (in your device's Settings → Game Center). The game finds your progress at its first loading and offers Restore my progress.
- Android: be signed in to the same Google Play Games profile.
- Between iPhone/iPad and Android: use Settings → Save my progress and sign in with Apple, Google or email. Choose the same sign-in on every device.
Progress is merged, never overwritten: stars, suits and records from both devices are kept.
If you play without Game Center, Google Play Games or Save my progress, your progress is tied to that one installation, and deleting the game can lose it.
How do I play on both my iPhone and my iPad?
Sign in to the same Game Center account on both devices (Settings → Game Center in the device's settings). Open the game on each: progress syncs automatically between them. You can also use Settings → Save my progress with the same sign-in on both.
Why are there ads, and how do I remove them?
The game is free, and ads pay for it. Some videos are your choice: watch one for an extra try or a bigger gift from Snowflake. Full-screen ads between rounds start after the first few Stages. Buying No Ads or one of the bundles in the Store removes the ads between rounds.
How do I change my ad and tracking choices?
In the game, open Settings → More → Privacy.
- Privacy choices (EEA, UK, Switzerland and US states with privacy laws): reopens the consent form, so you can review or withdraw the consent you gave when the game first started, or opt out of the sale or sharing of your personal information.
- Tracking settings (iPhone and iPad): opens the game's page in your device's Settings, where you can turn Allow Tracking on or off. You can also manage tracking for all apps in Settings → Privacy & Security → Tracking.
- Android: you can also delete or reset your advertising ID in your phone's settings (usually Settings → Privacy → Ads, or Settings → Google → Ads).
Saying no never blocks the game: ads are simply not personalized. Players under 13 (under 16 in the regions above) never get personalized ads. More in our privacy policy.
I saw an ad that seemed inappropriate. How do I report it?
Right after the ad, open Settings → More → Privacy → Report an ad. It starts an email to us with the details of the last ad you saw; add what it advertised and a screenshot if you can, then send it. You can also email enigmasoftworks@gmail.com with the subject "Report an ad". We will ask our ad partners to block it.
I entered the wrong year of birth.
The year of birth cannot be changed in the game; it is asked again only after the game is reinstalled, or after you delete your account in Settings → Delete account. Before reinstalling, make sure your progress is saved with Game Center, Google Play Games or Settings → Save my progress, so you can restore it afterwards.
Santa drifts to one side or feels too fast or too slow.
Hold your device the way you like to play and use Settings → More → Recalibrate during a Stage to set your neutral tilt. In Settings you can also choose the tilt response: Gentle, Standard or Quick.
How do I delete my account?
In the game: Settings → Delete account. Without the game: email us. Everything is explained on Delete your account.
What data does the game collect?
As little as it can: an anonymous player ID and your progress, gameplay statistics from adults who allow them, and what ad partners need to show ads. No chat, no location tracking, no contacts. Read the privacy policy.